UTC is an importer and wholesaler. In order to purchase from us, each customer must have a state resale tax ID number. Before ordering, please read our Ordering Policy.

If you want to become a UTC customer, you need to fill out a Credit Application Form and fax it to us with a copy of your state resale tax ID and any other necessary documentation.

Once you have been established as a UTC customer, you will be issued a username and password in order to have access to our complete online catalog. You may also call in your order or fill out our Order Form and fax it to us.

Ordering Policy

Qualification: All orders must be for qualified companies or persons who can provide a resale certificate.

Price Changes: All prices listed are in US dollars and are subject to change without notice.
Minimum Order: Initial order must be at least $350.00. Subsequent reorders must be a minimum of $250.00.

Credit Cards: We accept Visa, MasterCard, American Express and Discover.

Terms: First order is credit card only. We do not ship C.O.D. Net 30 Terms is available on approved credit. Terms can be established by providing bank information together with three or more trade references. Payment is due 30 days from the invoice date. A finance charge of 1.5% per month will be added to all past due accounts. Account with past due balance will not have their new orders filled.

Shipping: All merchandise is shipped FOB warehouse - Commerce, CA. All items that are not shipped are backordered, otherwise specified. Orders are shipped using common carrier. Smaller shipments will be shipped using FedEx Ground or UPS. Unless specified by customer.

Freight Claims: All damaged or defective items must be reported within 7 days from the receipt of the goods. Shipments with freight damage should be claimed with the appropriate carrier. You may contact UPS at (800) 742-5877 and FedEx Ground at (800) 463-3339, to report your claim. For loss or damage by common carrier, we will supply you with all the necessary information to complete your claim. In the event of visible damage or opened boxes, please make a note on the delivery receipt with the delivering employee and hold the original box in question for their possible inspection.

Returns: All sales are final. Authorization for credit or return of defective or incorrectly shipped merchandise must be faxed in writing to our customer service department within 7 days of receipt of merchandise. Only defective or incorrectly shipped merchandise will be authorized for return. We will not accept unauthorized returns.